I strive to always be on time for my guests. If I am running significantly behind I will make every effort to contact you prior to your appointment time. The only way I can ensure my punctuality is if each guest in my salon arrives on time for their appointment. If you are more than 10 minutes late I may refuse service or alter services so that it doesn’t effect the rest of my scheduled appointments.
You and your appointment are very important to Erin Timme Hair Design. I hold your appointment just for you and ask if you must cancel or reschedule any appointment, that you kindly provide me at least 24-hour notice. This way I will be able to adjust my schedule accordingly and accommodate other clients. Cancellations without 24-hour notice & No Shows will incur a 50% charge for that appointment, which will be required to be paid prior to booking your next appointment. Because I hold your appointment just for you, by having a late cancellation/no show I miss the opportunity to fill that appointment time and clients on my waiting list miss the opportunity to receive the services they need. I reserve the right to not allow re-bookings on no shows. I may require a Non- Refundable deposit to secure future appointments after a non comply with my policies. As a courtesy to you, I confirm the date and time at least 48 hours in advance of your appointment. This confirmation comes to you via text and email you provided the salon. You are always welcome to call and double check any appointment you have if you are unsure. Please note you may get a response by text back to confirm if I am in the middle of a guest appointment.
I pride myself on doing a thorough consultation prior to each service to ensure 100% happiness. I realize that sometimes once you get home you may find something you would like to adjust. I am happy to make those adjustments within ONE week of receiving the service. I cannot provide refunds on services.
If you aren't happy with the product purchased you may return within 10 days for a full refund. Returns are not accepted on empty or almost empty product. Tools can be returned within one week of purchase.
I want to meet all of your friends, and random people who compliment your hair on the street! For every new client you send to me, I will give you a $20 Gift Certificate toward your next service with me. There is no limit to how many gift certificates you can receive, and I will track it all for you. (New Customer must receive a service worth $50 or more to qualify as a referral, New Customer may not be your own child)
Please note that a salon environment can be dangerous (and boring) place for little ones. It is not recommended to bring them unless they have an appointment of their own. Erin Timme Hair Design is NOT childproofed. There are chemicals, breakables, outlets, sharp objects, hot tools, etc. within reach to little hands.
We collect emails via our website, new client forms, and in person. By providing your email you may be provided certain discounts or promotions, and you will be subscribed to our email newsletter. Your email is also used to confirm in salon appointments. Our email list will NEVER be shared or sold to an individual or company for any reason. You may request to have your email removed from our list at anytime, however you will no longer receive appointment confirmations and you still must abide by our punctuality and cancellation policy (detailed above). If you would like to know how we received your email address I will provide that information within 30 days.